I must admit that I am not a pleasant customer. Even after a year of working in retail and customer service, I have not yet mastered the art of being civil in many situations. I'm not sure even Mother Teresa could get through a conversation with me after I start on one of my hell-bent rants. That being said, one company has provided me with the service that I have been long awaiting.
Roberto's Taco Shop is a restaurant that, as of late, I have grown to admire immensely. It's not exactly one specific experience that has set them apart, it's each little thing that causes me to step back and wonder why not all companies provide this level of service. It all started with me being dragged off of my very comfortable sofa by my anxious roommate who insisted that I accompany her to dinner. This already set me in a cranky mood. I knew my surly attitude was bound to take vengeance on the nearest available victim.
Upon arriving, I made every attempt to be less than pleasant. I joked about where I could get one of their outrageous uniform shirts (sarcastically, of course) and I complained when they told me the sour cream was extra and then refused to order it. When my food finally arrived, they had given me the sour cream. I checked my receipt, furious that they had charged me after I insisted I wouldn't pay for such things. There was no charge.
The next time I walked into Roberto's, I wondered if the whole incident had been a fluke. It wasn't. They remembered me and gave me a warm smile. "We have something for you," one of them said. I still wasn't convinced that this was a good thing. He pulled out an annoyingly bright uniform shirt. It wasn't a joke, he was completely sincere. I shook my head and held back a smile.
That day I walked away with a shirt to commemorate my first quality customer service experience. And a free Jamaica.
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